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Management
Service Acceptance - Ensuring Compliance and Quality of Deliverables
2 jour(s) • 14h
Description
Objective of the training: To acquire a rigorous methodology for service acceptance by defining clear criteria, conducting objective evaluations, and validating the compliance of deliverables with stakeholder expectations.
Learning objectives
- Understand the stakes and principles of service acceptance.
- Define criteria and processes for validating deliverables.
- Evaluate the quality and compliance of provided services.
- Manage discrepancies and implement improvement plans.
Target audience
Quality managers and project managers
Operations managers and service leads
Service management and audit consultants
Any individual involved in service evaluation and validation
Prerequisites
Experience in project management or quality assurance is a plus.
Program outline
Informations
Duration
2 jour(s)
14h
Tarif
800 € HT
HT
