Internal Customer Relations – Enhancing Service Quality and Interdepartmental Cooperation

Training objective: Enhance the quality of interdepartmental and inter-team relationships within a public organization by developing a service-oriented mindset, constructive communication, and a cooperative culture that fosters internal customer satisfaction. Adaptability of the program: This training is designed to be adaptable to various public or semi-public sector audiences, including employees, collaborators, service managers, and support staff (HR, IT, communications, finance, etc.). Practical cases, role-playing exercises, and situational simulations are tailored to participants' levels of responsibility and their professional environments.

• Identify the challenges and specificities of internal customer relations in the public sector.
• Understand the logic of the 'service chain' and interdependence between services.
• Adopt a professional service-oriented and cooperative posture.
• Communicate effectively with internal stakeholders, even in tense situations.
• Manage disagreements constructively and calmly.
• Develop collaborative practices to enhance the fluidity and quality of internal service.