Description
Training objective: Upon completion of this training, participants will master the basic concepts of Lean and will precisely understand what Lean IT means for an organization
Learning Objectives
- Understand the key concepts of Lean philosophy
- Recognize the importance of delivering customer value
- Deploy Lean in process management and waste reduction
- Measure performance and key indicators
- Master organizational requirements for Lean implementation
- Understand the DMAIC problem-solving model (KAIZEN)
- Adopt the behavior and attitude required in Lean IT
- Prepare for the Lean IT Foundation certification exam
Target Audience
Managers
Team Leaders
Quality Managers
IT Change Agents
IT Consultants
IT Professionals
Business Process Managers
Prerequisites
First experience in IT service management
Program Outline
Informations
Duration
2 jour(s)
14h
Tarif
1500 € HT
HT
