Développement

Service Level Management - Ensuring Performance and Quality of Services

2 jour(s) • 14h

Description

Objective of the training: Understand and apply the principles of Service Level Management (SLM) to ensure compliance with commitments, improve stakeholder satisfaction, and optimize service quality.

Learning Objectives

Understand the role and stakes of service level management.
Draft and negotiate Service Level Agreements (SLAs).
Monitor and improve service performance.
Implement a continuous service improvement strategy.

Target Audience

IT managers and service managers

Project managers and operations managers

Service and quality management consultants

Any individual involved in defining and evaluating service levels

Prerequisites

Basic knowledge of IT or business service management.

Experience in project management or performance monitoring is a plus.

Program Outline

Informations

Duration

2 jour(s)

14h

Tarif

Sur demande