Description
This training provides hands-on experience in administering and configuring the ServiceNow platform. Participants will learn to navigate the interface, configure users and groups, manage table and field structures, create and administer a service catalog, and more. The training alternates between theoretical input, demonstrations, and practical exercises for a comprehensive learning experience.
Learning Objectives
- Get to grips with the fundamentals of administering a ServiceNow instance, perform common configurations, and understand the change deployment cycle between instances
- Navigate the ServiceNow interface and customize list and form views
- Configure users, groups, roles, and access controls
- Administer table and field structures, import data, and manage the CMDB
- Create and administer a service catalog and associated elements
- Create, test, and maintain simple flows in Flow Designer and configure notifications and SLAs
- Build reports and dashboards, and manage change deployment between instances via Update Sets
Target Audience
ServiceNow System Administrators
ITSM Consultants
IT Project Managers
N2/N3 Support Technicians responsible for configuring and maintaining ServiceNow instances
Prerequisites
Basic knowledge of IT service management
Familiarity with ITIL concepts is recommended
The free "Welcome to ServiceNow" module (approx. 3 hours, online via the ServiceNow portal) must be completed prior to the training
Program Outline
Informations
Duration
4 jour(s)
28h
Tarif
Sur demande