Description
Training objective: This training will familiarize you with the concept of customer engagement, as well as each customer engagement application.
Learning Objectives
- Describe the features and functions of Dynamics 365 Marketing
- Describe the features and functions of Dynamics 365 Sales
- Describe the features and functions of Dynamics 365 Customer Service
- Describe the features and functions of Dynamics 365 Field Service
- Describe the features and functions of Dynamics 365 Project Operations (CRM)
Target Audience
IT professionals
Business stakeholders
Any individual seeking to explore Dynamics 365 customer engagement features
Prerequisites
Fundamentals of customer engagement principles and business operations
Optional: Understanding of cloud computing
Program Outline
Informations
Duration
2 jour(s)
14h
Tarif
1400 € HT
HT
