Description
Training objective: To know how to manage the provision of IT services in accordance with agreed service levels (SLAs) and service level agreements (SLAs) with clients, while ensuring customer satisfaction and business profitability.
Learning Objectives
- Shift one's posture from technical to service-oriented
- Manage a provider or internal client based on a contract (SLA/LOA)
- Enhance communication skills with all stakeholders
- Adopt a process-driven common approach
Target Audience
Technical or functional managers
Account managers
Prerequisites
Hold the 'ITIL Foundation' certification.
Program Outline
Informations
Duration
3 jour(s)
21h
Tarif
1850 € HT
HT
