Description
This training enables you to adopt best practices in IT Service Management (ITSM) to maximize the value of your IT system management processes.
Learning Objectives
- Understand the concepts and terminology of ITSM
- Understand the different phases and processes of the IT Service lifecycle
Target Audience
CIOs, Service managers or call center managers
IT Development managers
IT Infrastructure managers
Prerequisites
Aucun
Program Outline
Informations
Duration
1 jour(s)
7h
Tarif
750 € HT
HT
