Description
This training provides the fundamentals of crisis management and communication in a professional environment. It offers concrete benchmarks for identifying weak signals, structuring decision-making, coordinating stakeholders, and adapting communication to different parties. The aim is to strengthen participants' ability to maintain clarity, control, and coherence in degraded situations under time constraints, uncertainty, and internal or external exposure.
Learning Objectives
- Identify the characteristics of a crisis situation and its impact on the organization
- Structure an appropriate managerial response in an emergency and uncertain context
- Adapt crisis communication to the stakes, audiences, and sensitivity level of the situation
- Organize information flow and coordination of internal stakeholders
- Speak with clarity, mastery, and credibility in sensitive contexts
- Conduct a lessons-learned exercise to strengthen collective crisis preparedness
Target Audience
Frontline managers, mid-level managers, team leaders, project managers, communication managers, HR managers, executives, or any individual tasked with managing tense, uncertain, or crisis situations within their organization.
Prerequisites
Initial managerial experience, team coordination, or management of sensitive situations is recommended
Program Outline
Informations
Duration
2 jour(s)
14h
Tarif
Sur demande
